Augusta University Medical Center Use Case

Reaching Employees Who Never Sit: How This Medical Center Trains and Supports Nonstop Staff

Augusta University Medical Center is a public academic health center based in Augusta Georgia. As the only regional trauma center in the area, the facility conducts leading-edge clinical research and fosters the medical education and training of tomorrow’s health care practitioners. The facility provides emergency general surgery, trauma, and surgical critical care with a daily census of 15 to 20 patients. This nonstop staff is constantly on their feet attending to patients and fulfilling critical responsibilities. 

The Problem:

This community of caregivers includes nurses, residents, fellows, attendings, students, and other frontline workers. With such a diverse, busy team the client faced two major inefficiencies: providing easy access to all resources and communicating timely messages.

“We are very busy, nobody sits at their desk, so when we found the technology that Engage by Cell allowed us to use, it was super beneficial,” says Dr. Lawson in a recent presentation. He continues, “We had [staff resources] in 20 different areas around the hospital intranet that the residents, medical students, and even my partners didn't know how to access.”

The Solution:

The medical center leverages two Engage by Cell platforms: Text Messaging and Mobile Web Apps. Text messaging provides an efficient way to deliver important messages to segmented lists of employees. Dr. Lawson and his team utilize the platform for general text message reminders about meetings, events, sponsored lunches, evaluations due, training reminders.

Our cloud based mobile web app provides a tailored approach to engage and support employees. The drag-and-drop interface allows administrators to house or create resources like PDFs, video, audio, quizzes, surveys and more. This ensures that crucial knowledge and resources are accessible anytime, anywhere.

The app features categories for nurses, attendings, residents, fellows, and other resources.  “When a trauma patient comes in, I want them to be treated in a specific way, and I don't want to reinvent the wheel every time, because sometimes it's life threatening. So, we need to make sure those residents have the information at their fingertips.” The app also includes medical calculators, schedules, useful phone numbers, lunch menus, and other tools applicable to all employees and students. The tool encourages employee engagement by providing opportunities for feedback on lectures, courses, even student performance.

Access & Retention:

These platforms are praised by leadership and staff as a huge time saver and very necessary tool in day to day operations. Dr. Lawson shares “The idea was to put a lot of things in there that they are using on a daily basis to sort of incentivise them to use the app regularly.” Employees and students can get access to the new tool by delivering the link via text, or posting a QR code in high traffic areas of the facility. Dr. Lawson says, “We set the QR code at my admin desk and they just come by and scan it. It hasn't been an issue, they’ve loved it. It's so usable to them in a way they didn't have before.”

Conclusion:

The healthcare industry faces unique challenges in training and supporting staff members who are always on the move. Engage by Cell’s innovative approach helps organizations like Augusta University Medical Center create a more engaged and empowered workforce. Together, text messaging and mobile web apps allow administrators to deliver real-time updates, training modules, educational quizzes, and important information directly to the employees' fingertips.


Watch the full presentation featuring Engage by Cell’s CEO Dave Asheim and Augusta University Medical Center’s Dr. Andrew Lawson at World at Work 2022 above.

Share
Previous Post
Next Post
Goodwill's Strategies for Effective Workforce Training and Communication
Streamlining HR, Training, and Safety with Mobile: ACE Disposal’s Success Story
How Middlesex County Connects Job Seekers with Employers via Smartphone
The Future of Visitor Services: Expert Panel on Mobile Tours & Engagement
ADULT EDUCATION EXPERT PANEL: Empower and Engage with Text Messaging & Apps
HR & Training Guide to Effective Engagement: Mobile Tech Success Stories
Learn How to Implement Text Messaging in Your Organization
Visitor Management Goes Mobile: Replace Aging Check-In Processes
Discover Why Organizations Deploy Text Messaging, and How to Get Started
Ease Visitor Concerns with GPS Maps and Text Messaging
Grant Management 101: Meet the Experts
Simple Ways to Implement Sustainable Tourism
Community Outreach through Text Messaging and Mobile Web Apps Supported by WIOA Funds
Overworked Departments Embrace Mobile Tech to Improve Outreach
New Mobile Technology + AI Makes Strides in Workforce Development
Government Agencies Embrace Technologies to Improve Engagement
Destination Salem Leverages Smartphone Tour and GPS Mapper
Popular Park & Museum Find Success in Mobile Wayfinding & Touring Tools
Greenburgh Public Library’s Ground-Breaking App Initiatives
WIOA Funding Now Available for Outreach Activities Including Text Messaging
Introducing Mobile Technology in Safety Training & Communications
Engaging Students & Visitors With a Mobile Audio Guide
Microlearning & Mobile: Sticky Content with Efficient Delivery
Staff On-The-Go? This Casino Turns to Mobile to Increase Engagement
Empowering Employees Through Mobile Technology: American Synthetic Rubber Co
Workforce Organization Redefining Job Seeker Engagement through Text Messaging
HR Team Cuts Confusion with Mobile Resource Hub
Reaching Employees Who Never Sit: How This Medical Center Trains and Supports Nonstop Staff
Engage By Cell Announces ChatGPT Integration
ChatGPT Instantly Improves Performance In Any Role: Expert on AI In Everyday Work
10 Expert Tips to Boost SMS Marketing Platform Opt-Ins
Enhancing the Visitor Experience: Klehm Arboretum's Seasonal Smartphone Tour
Museum Expert on Steep Declines in Attendance and Engagement
Improving the Employee Experience with Today's Tech
10 Ways to Improve Emergency Response and Safety Training Using Mobile
Tufts Medicine Upgrades Onboarding & Leadership Training via Mobile
Text Message Marketing Expert Reveals Secrets on Implementing Texting in 2023
So You Want to be a Trainer? Subject Expert vs Trainer
Top 10 Texts Messages sent by WFD Organizations Today
Native Apps vs Mobile Web Apps: What Are They and Which One Is Better?
Custom Navigation Solution Solves Visitor Challenges for Large Art Facility
Breaking the “Unemployment Office” Stigma
Our Hottest Solutions of 2022: Audio Tours & GPS Mappers
Student Created Digital Content for Immersive Campus Touring
How Digital Processes Continue to Improve Employee Health & Safety
GPS Mapper Use Case: Missouri Botanical Gardens
A Van Gogh Audio Guide at The Detroit Institute of Art
Workforce Pods feature Engage by Cell's Founder and CEO!
Looking Forward in Fundraising: What You Should Be Paying Attention To
Job Seekers and Change: Workforce Development vs. The Great Resignation
Training Delivered Straight Into Your Employees’ Hands
How Mobile Technology Bridged Mary Kay's Global Communication Gap
Hospital Nurses Gamify Learning by Using Text Messaging
Making Fundraising at Events Easy with Mobile
Bring your Members Closer Together with These Non-Traditional Technologies
How Mobile Takes the Friction Out of Fundraising
Fundraising for a Purpose
Best Practices for Fundraising Success
Guests Guide Themselves with GPS Mapper
City Department Managers Talk Text Messaging
Text Messaging for Organizations: How It Works & How To Work It
Microlearning Series Part 2 - How To Launch Micro-Content in Minutes
This Small Art Museum Shares Why It Went Mobile
What’s This Legal Aid Charity’s Secret to Success? Mobile fundraising.
This Boys and Girls Club Reveals The Best Way to Raise Money For Kids
California High School Takes Their Live Auction Fundraiser to the Next Level.
Laura Pohl Customer Experience Story
Top 8 Ways Learning Institutions Use Mobile Technology Services for Mission Success
This Small Museum Shares How It Gets Kids Hooked on History
This Small Town Shares How It Got Visitors Excited About Their History
This College Program Agrees: Mobile Really Gets Donors Engaged
Denver Public Schools Finds Great Success in Mobile Training
How This Cultural Museum Used Mobile To Tell Better Stories
How to Run a Successful Virtual Silent Auction
Performing Arts Organization Raised $5 Million During a Recession
Creating a Safer Work Environment with the COVID Vaccine Tracker
Introducing our new Mobile Benefits Guide
Your Employees, Your Learning Management System, and Engage by Cell
Text Messaging Statistics 2021
Nature Center Goes Digital with a Mobile Map and Guide
Why Most Institutions Choose Mobile Websites Over Apps for Visitor Tours
Training CASA Volunteers Through Mobile Learning Tools
The Mobile Solution Every Workforce Organization Needs
Top 7 Insights About Mobile Engagement Technology
Supporting Human Resources Management With Mobile: A Manufacturing Plant Use Case
Staying Connected with a Distributed Workforce: A Multi-Franchise Use Case
Text-to-Give: Supporting Valley Children’s Hospital on Kids Day
Set up new hires for success with Engage by Cell’s Onboarding Task Manager
See How Mobile Helps Build Your Donor List
Stern Grove Festival Plays On with ‘Best of the Fest’ Virtual Event
See How This Workforce Agency Supports Job Seekers with Mobile Tech
Mobile Giving for Performing Arts Make for a Dynamic Partnership
See How Banner Health Supports Employees Through Mobile Tech
Recognizing Donors in Real Time at the Annual Person of Vision Dinner
Mobile is the Perfect Meeting and Conference Companion
Lane Motor Museum Puts Visitors in the Driver's Seat
Santa Fe Art Collections in the Palm of Your Hand
Mobile Engagement: The New, Effortless Way to Connect with Your Customers
Kaiser Learning Conference Spotlights Mobile Trends in Healthcare
Maximize Donations with Mobile
Contact us for a demo and pricing
Message (optional)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.